Got it! Here’s the updated Shipping & Returns Policy with the combined processing + shipping times displayed exactly as you want:
Shipping & Returns Policy
Processing & Shipping Times
All orders are finished on demand and carefully packed before dispatch. Please allow 3–5 working days lead time. Shipping is via Royal Mail tracked services:
- Royal Mail Tracked 24: 6–7 working days (processing + shipping)
- Royal Mail Tracked 48: 7–8 working days (processing + shipping)
Delivery times are estimates; occasional delays can occur due to postal service issues beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and vary by destination and service chosen.
Returns & Exchanges
We want you to be happy with your purchase. If you wish to return or exchange an item:
- Items must be returned within 30 days of receipt.
- Items must be in their original condition: unworn, unwashed, and with tags attached.
- To initiate a return, please contact us through the Contact Us page.
Damaged or Faulty Items
If your item arrives damaged or faulty, you must report it to us within 48 hours of delivery. Reporting later may delay or affect your refund or replacement.
- We may ask for photographic evidence of the damage or fault.
- We will arrange a replacement or refund promptly once the issue is verified.
Refunds
Refunds are processed once the returned item is received and inspected. Refunds will be made using the same payment method used at purchase. Please allow up to 14 days for the refund to appear on your account.
Exceptions
For hygiene reasons, certain items may not be eligible for return if worn, washed, or altered. Any exceptions will be clearly noted on the product page.
Questions
If you have any questions about shipping, returns, or damaged/faulty items, please contact us via our Contact Us page.