Last updated: 25/08/2025
At Untempered, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website www.untempered.co.uk (“Site”), shop with us, or interact with our services.
1. Who We Are
Untempered is a UK-based clothing brand. For all privacy-related matters, you can contact us here.
2. Information We Collect
We collect the following types of personal information:
- Identity and Contact Data: name, billing/shipping address, email address, phone number.
- Transaction Data: purchase history, order details, payment confirmation (but not card details).
- Technical Data: IP address, browser type, device type, operating system, cookies, analytics data.
- Marketing Preferences: your subscription choices and communication preferences.
3. How We Use Your Information
We process your data under the lawful bases of contract, consent, legal obligation, and legitimate interest. Specifically, we use it to:
- Fulfil your orders (contract).
- Communicate with you about your order or account (contract/legitimate interest).
- Send marketing emails or promotions (consent – only if you opt in).
- Comply with UK tax, accounting, and legal obligations (legal obligation).
- Improve our site and customer experience through analytics (legitimate interest).
4. Payment Security
All payments are processed securely by trusted third-party providers (e.g. PayPal, Stripe). Untempered is hosted on PCI-compliant UK servers, and we never store or have access to your credit/debit card information.
5. Sharing Your Data
We only share your information with:
- Payment processors to complete transactions.
- Delivery partners to ship your orders.
- Service providers (e.g. analytics, email marketing) who help us operate our business.
All third parties are required to handle your data securely and only for the purposes we instruct.
6. International Transfers
While our servers are based in the UK, some third-party service providers (e.g. Google Analytics, email providers) may transfer data outside the UK/EEA. Where this occurs, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.
7. Cookies & Analytics
We use cookies and similar technologies to improve site functionality, enhance user experience, and analyse performance. You can manage or disable cookies in your browser settings.
8. Data Retention
We retain personal data only as long as necessary:
- Order records – 6 years (for tax/accounting compliance).
- Marketing data – until you withdraw consent.
- Technical/analytics data – kept in line with provider policies (e.g. Google).
9. Children’s Privacy
Untempered sells children’s clothing and we expect that parents or guardians will make purchases on behalf of anyone under 16.
- Our site is safe to browse for all ages, but customers must be 13 or older to create an account or make a purchase.
- We do not knowingly collect or process personal data from children under 13 without parental consent.
- If we learn that we have collected personal data from a child without parental involvement, we will delete it immediately.
If you believe we may have inadvertently collected information about a child, please contact us here.
10. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (“right to be forgotten”).
- Restrict or object to certain processing.
- Withdraw consent for marketing at any time.
- Data portability (receive your data in a usable format).
To exercise your rights, contact us here.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
12. Contact Us
If you have any questions about this policy or how we handle your data, please contact us here.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.