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Frequently asked Questions
To combat waste, we finish your items only when you order. This process typically takes 3-5 business days before your order is dispatched.
Royal Mail Tracked 48: Your order should arrive within 6-8 business days.
Royal Mail Tracked 24:Your order should arrive within 5-7 business days.
We know this is longer than you’d expect from typical fast fashion brands, but we think it’s worth the wait considering the positive impact.
We offer a 30-day returns policy. If you change your mind, you have 30 days from delivery to return an item for a refund. You do not need to give a reason, though feedback is appreciated.
If your item is faulty or not as described, you are entitled to a repair, replacement, or refund in line with your statutory rights. Please contact us with details and images of the fault.
Unless the item is faulty, return postage costs are the responsibility of the customer. Refunds will be processed within 14 days of receiving the returned item.
We will send you email notifications at every stage of your order. You will receive a final email with a tracking link once your order has been dispatched. If you have any concerns about your order’s status, please contact our customer support team.
For customer support, please visit the contact us page. The link can also be found in the footer of every page.
There you can submit a request for support, returns and also ask general questions about our products or services.
If you have entered the incorrect shipping address, please please visit the contact us page as soon as possible and notify us.
You will need to provide the order number correct shipping information.
Please note that once your order has been dispatched, we will be unable to change the address.
Returns & Support
To submit a return or request product support, please log in or create an account.
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